DDI Patient Portal

Privacy Policy

DDI respects your privacy. In this Privacy Policy, we will explain what kind of personal data we collect; how we store, protect, and use your personal data; and with whom your data will be shared.

What does this Privacy Policy Apply to?

This Privacy Policy Applies to your use of the mobile Application offered under the name “Patient Portal” and all products and services offered to you through our App.

Personal data

In this Privacy Policy, your “personal data” means information or pieces of information that could allow you to be identified as a person.

Your consent

DDI will not collect, use, or disclose your personal data without your prior consent. Therefore, we ask you to agree to this Privacy Policy before using our App.

Which personal data do we process?

Your personal data may be collected in several ways, for example when you open our App, register on our App, interact with our App, subscribe to the newsletter, fill out a form, contact us or use our services.

We also process your IP address, the history of your transactions, payment details, browser language and – if you have given us permission – your geolocation.

In addition, we may also process non-personal data whenever you interact with our App. This data may include your browser name, the type of your computer/phone/mobile and technical information about your means by which you connect to our App (such as the operating system and the utilized internet service providers).

How do we use your personal data?

We use and process the personal data you have provided us with for the purposes described below.

  • We use your email address to send you information and updates. We may also send you information about topics that might be interesting for you. You can unsubscribe from these services at any time.
  • We use the data about your browser language, your IP address and geolocation to address you in a language you speak and to show you content that relates to the country you reside in.
  • In case of fraud, we will share your personal data with the victim to allow this person to file a report with the police. We will not share more data than necessary for the report, and we will notify you in advance when we are about to share your data for this purpose.

Who do we share your personal data with?

DDI does not sell, trade, or rent personal data to third parties.

Third-party service providers

To render our services, there is data that we will need to share with third-party service providers.

For payments made via our App, we use third-party services such as payment gateways and other payment transaction processors. These third parties are contractually obliged not to use said data for any other purpose than to process the payment.

Generic aggregated (non-personal) data

We may share generic aggregated data with our business partners, trusted affiliates, and advertisers. In such cases, the data will be fully anonymized.

How do we protect your personal data?

We protect your personal data from unauthorized or unlawful access, alteration, disclosure, use or destruction. We encrypt our services using SSL, the data is only accessible through a secret password and digital signatures, and our employees only have access to your data on a need-to-know basis. We use appropriate data collection, storage, and processing practices.


We may use cookies to enhance your experience when you use our website/application. A cookie is a small text file, containing a string of characters that can be placed on your device when you visit a website/App. This text file uniquely identifies your browser or device. When you visit our website/App again, the cookie allows our websites to recognize your browser or device. You can change your cookie settings in your browser if you don’t want cookies to be sent to your device. Please note that some website/App features or services may not function properly without cookies.

We use the following types of cookies on our Website/App:

Technical cookies: cookies that are essential for the operation of our website/App. They enable you to move around our websites and use our features.

Analytical/statistical cookies: we use these cookies to track visitor statistics. We use these statistics to continuously improve the websites and mailings, and thus offer you relevant content. These cookies also allow us to recognize and count the number of visitors and to see how visitors navigate when they’re using our website/App. This helps us improve user navigation and ensure users find what they need more easily.

Tracking cookies: these cookies monitor clicking behavior and surfing habits. By means of these cookies, we can see whether and when you view your profile, and whether you click through to our websites.

Third party websites

You may find advertising or other content on our App that links to the services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these Apps and are not responsible for the practices employed by other Apps linked to or from our App. In addition, Apps or services, including their content and links, may be constantly changing. These services may have their own privacy policies and customer service policies. Browsing and interaction on any other App, including Apps that are linked to our App, are subject to their own terms and policies.

Modifications to this Privacy Policy

We can update our Privacy Policy from time to time. When we change this Privacy Policy in a significant way, we will post a notification on our App along with the updated version. We may also notify you via email address and request you to accept the updated Privacy Policy before you can continue your using our App and services.

Your rights and who to contact

You have the right to tell us if you:

  • Don’t want to be contacted in the future by us.
  • Would like a copy of the personal information which we have processed about you.
  • Would like us to correct, update, or delete your personal information in our records.
  • Wish to report any misuse of your personal information.

If you have any questions, comments, or concerns about how we handle your personal data, please contact us.

Please note that you can also view, edit, or delete your personal data by logging in to your personal account.

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