Quality Indicators 2024
PRE-ANALYTICAL
Quality Indicator 1 [Target: 80%]
Patient waiting time in phlebotomy waiting area
(patients served within 15 minutes)
Quality Indicator 2 [Target: 99%]
Specimen Acceptability
(# of samples accepted for testing)
Quality Indicator 4 [Target: 90%]
Patient/Specimen Identification
(% of sample requests with correct identification)
Quality Indicator 5 [Target: <40%]
Proper Reagent Utilization
(% of expired reagents vs total reagents)
Quality Indicator 6 [Target: 90%]
Test Order Accuracy
(% of tests that correctly match patient request)
Quality Indicator 7 [Target: 80%]
Phlebotomy Turn Around Time
(% of samples delivered to lab within 15 minutes)
Quality Indicator 8 [Target: 90%]
Point-of-Care QC Performance
(% of passed POCT quality assurance)
Quality Indicator 9 [Target: 90%]
Compliance with proper labeling
(% of labels adhering to lab policy)
Quality Indicator 10 [Target: 90%]
Laboratory Test Utilization
(% of performed tests after exclusion of unnecessary tests)
ANALYTICAL
Quality Indicator 1 [Target: 90%]
External QC Performance in Clinical Chemistry and Hematology
(% of total passed external quality assurance tests)
Quality Indicator 2 [Target: 90%]
External QC Performance in Microbiology Lab
(% of total passed external quality assurance tests)
POST-ANALYTICAL
Quality Indicator 1 [Target: 100%]
Percentage of Reported Critical Value
(within 60 Minutes)
Quality Indicator 2 [Target: 85%]
Reporting Hypoglycemia without a Mismatch
(% of hypoglycemic results between POCT and analyzer)
Quality Indicator 3 [Target: 90%]
Turnaround Time (TAT) in Clinical Chemistry
(% of chemistry reports released within 24hrs)
Quality Indicator 4 [Target: 95%]
STAT Samples Released on Time
(% of STAT sample released within 1hour after reception)
Quality Indicator 5 [Target: 90%]
Patient Satisfaction with Lab services
(% of positive survey replies)
Quality Indicator 6 [Target: 90%]
Turnaround Time (TAT) in Hematology
(% of hematology reports released within 24hrs)
Quality Indicator 7 [Target: 100%]
Number of Corrected Reports (General Lab)
(% of altered reports after initially being released)
Quality Indicator 8 [Target: 90%]
Turn Around Time (TAT) for Urinalysis
(% of Urinalysis reports released within 6%)
Quality Indicator 9 [Target: 100%]
Microbiology Correct Culture Requests
(% of proper sample identification/collection)
Quality Indicator 10 [Target: 100%]
Percentage of Proper Chemical Waste Management
(Adherence to proper collection/disposal of chemical waste as per lab policy)
