Patient Bill of Rights

Patient at DDI are entitled to the following rights:

  • To receive considerate, respectful, and compassionate care in a safe environment that is free from all forms of abuse, neglect, and misconduct.
  • To be called by their proper name and be treated in a highly dignified and culturally acceptable manner.
  • To be attended by qualified and experienced healthcare professionals and receive treatment on the basis of their clinical need.
  • To maintain confidentiality of all kinds of care-related records and communications, unless disclosure is required by law. Patients also have the right to know persons who may have access to their personal health information.
  • To be told the names of the attending doctors, nurses, and other health care team members involved in the patient’s care.
  • To be accompanied by a family member or person of their choice during their visit to DDI.
  • To be told by the treating physician about the diagnosis, disease prospects, required investigations, the benefits and risks of various treatments, the expected outcome of various treatment plans, and available alternatives. To be fully informed for any special procedure or treatment.
  • To be involved in care-related decisions and that that patient may refuse a treatment plan to the extent permitted by law. The patient has the right to ask questions about their health-related issues and to receive clear information in a language that they understand.
  • To expect full respect and consideration for the protection of their privacy and confidentiality in care-related discussions, examinations, and treatment plans. Patients may opt to have their accompanying family member present during any type of medical examinations or procedures.
  • To be informed if they are eligible for enrolment in a research study. Patients have the right to be fully informed and make an informed decision for participation in research studies. Participation in specific research studies is completely voluntary and patient may refuse to participate or withdraw from a study in which he/she agreed to participate at any time they wish without affecting their standard medical care.
  • To give or refuse consent for photographs and audiovisual recordings to be produced and used for purposes other than identification, diagnosis, or treatment.
  • To voice their concerns about the standard of care they receive. If a patient have an issue or complaint, he/she may inform their main health care provider or Patient Relations Coordinator on extension 6600. If the patient concern is not resolved to his/her satisfaction, they may also contact the Director of Clinical Services on extension 1110, or e-mail clinical.services@dasmaninstitute.org. If their concern is ethical in nature, this will be escalated to the relevant body within DDI and the patient will be contacted accordingly.